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undergraduate thesis
Rješavanje sukoba u upravljanju odnosima s kupcima
Varaždin: University of Zagreb, Faculty of Organization and Informatics, 2019. urn:nbn:hr:211:438934
Hršak, Lucija
University of Zagreb
Faculty of Organization and Informatics
Department of Organization

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Hršak, L. (2019). Rješavanje sukoba u upravljanju odnosima s kupcima (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:438934

Hršak, Lucija. "Rješavanje sukoba u upravljanju odnosima s kupcima." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2019. https://urn.nsk.hr/urn:nbn:hr:211:438934

Hršak, Lucija. "Rješavanje sukoba u upravljanju odnosima s kupcima." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2019. https://urn.nsk.hr/urn:nbn:hr:211:438934

Hršak, L. (2019). 'Rješavanje sukoba u upravljanju odnosima s kupcima', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 12 January 2025, https://urn.nsk.hr/urn:nbn:hr:211:438934

Hršak L. Rješavanje sukoba u upravljanju odnosima s kupcima [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2019 [cited 2025 January 12] Available at: https://urn.nsk.hr/urn:nbn:hr:211:438934

L. Hršak, "Rješavanje sukoba u upravljanju odnosima s kupcima", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:211:438934

Metadata
TitleRješavanje sukoba u upravljanju odnosima s kupcima
Title (english)Conflict resolution in client relationship management
AuthorLucija Hršak
MentorNikola Kadoić (mentor)
MBZ: 328945
Committee memberSandro Gerić
MBZ: 262613
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Organization)
Varaždin
Defense date and country2019-09-30, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Ovim završnim radom ukazuje se na značaj sukoba i načina njihova rješavanja s klijentima. Sukobi su česta pojava na radnim mjestima, stoga proizlazi način njihova rješavanja. Istraživanjem pomoću intervjua kroz tri različite organizacije pokušava se doći do informacija kakvih su iskustva sa sukobima imali zaposlenici sa svojim klijentima.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:438934
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to authenticated users
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2020-04-27 08:29:24