prikaz prve stranice dokumenta Primjena ITIL najbolje prakse u upravljanju IT uslugama
  Download
PDF 1.28 MB
undergraduate thesis
Primjena ITIL najbolje prakse u upravljanju IT uslugama
Varaždin: University of Zagreb, Faculty of Organization and Informatics, 2021. urn:nbn:hr:211:007085
Katić, Noemy
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Katić, N. (2021). Primjena ITIL najbolje prakse u upravljanju IT uslugama (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:007085

Katić, Noemy. "Primjena ITIL najbolje prakse u upravljanju IT uslugama." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2021. https://urn.nsk.hr/urn:nbn:hr:211:007085

Katić, Noemy. "Primjena ITIL najbolje prakse u upravljanju IT uslugama." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2021. https://urn.nsk.hr/urn:nbn:hr:211:007085

Katić, N. (2021). 'Primjena ITIL najbolje prakse u upravljanju IT uslugama', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 23 November 2024, https://urn.nsk.hr/urn:nbn:hr:211:007085

Katić N. Primjena ITIL najbolje prakse u upravljanju IT uslugama [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2021 [cited 2024 November 23] Available at: https://urn.nsk.hr/urn:nbn:hr:211:007085

N. Katić, "Primjena ITIL najbolje prakse u upravljanju IT uslugama", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:211:007085

Metadata
TitlePrimjena ITIL najbolje prakse u upravljanju IT uslugama
Title (english)Using ITIL best practice in IT service management
AuthorNoemy Katić
MentorRuben Picek (mentor)
MBZ: 241564
Committee memberMelita Kozina (član povjerenstva)
MBZ: 210815
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2021-02-19, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Svrha ovog rada je obrazložiti potrebu za upravljanjem informatičkim uslugama u današnjem okruženju. . Posebno će se istaknuti ITIL 4 verzija gdje će se detaljno objasniti struktura te procesi ITIL-a. Na praktičnom primjeru iz realnog sektora, bit će moguće upoznati se sa samom implementacijom najbolje prakse u poduzeće u kojem je bila odrađena stručna praksa.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:007085
Study programmeTitle: Information Technology in Business Application
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) poslovne informatike (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) poslovne informatike)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution 3.0 Unported (CC BY 3.0) icon
Created on2021-05-06 08:12:46