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master's thesis
Pregled strategija i smjernica razvoja poštanskih operatora
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2017. urn:nbn:hr:119:411553
Barišić, Monika
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Postal Transport

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Barišić, M. (2017). Pregled strategija i smjernica razvoja poštanskih operatora (Master's thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:411553

Barišić, Monika. "Pregled strategija i smjernica razvoja poštanskih operatora." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2017. https://urn.nsk.hr/urn:nbn:hr:119:411553

Barišić, Monika. "Pregled strategija i smjernica razvoja poštanskih operatora." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2017. https://urn.nsk.hr/urn:nbn:hr:119:411553

Barišić, M. (2017). 'Pregled strategija i smjernica razvoja poštanskih operatora', Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 04 November 2024, https://urn.nsk.hr/urn:nbn:hr:119:411553

Barišić M. Pregled strategija i smjernica razvoja poštanskih operatora [Master's thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2017 [cited 2024 November 04] Available at: https://urn.nsk.hr/urn:nbn:hr:119:411553

M. Barišić, "Pregled strategija i smjernica razvoja poštanskih operatora", Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:119:411553

Metadata
TitlePregled strategija i smjernica razvoja poštanskih operatora
Title (english)Review of Strategies and Directives for Development of Postal Operators
AuthorMonika Barišić
MentorTomislav Kljak (mentor)
Committee memberZvonko Kavran (predsjednik povjerenstva)
Committee memberJasna Blašković Zavada (član povjerenstva)
Committee memberMario Šafran (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Postal Transport)
Zagreb
Defense date and country2017-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Postal and Telecommunications Traffic
Abstract
Davatelji poštanskih usluga suočeni su s novim trendovima u poštanskoj djelatnosti. Pojavom novih tehnologija dolazi do pada ukupnog broja pismovnih pošiljaka, stoga su davatelji poštanskih usluga primorani inovirati poštanske usluge, ali s tim dolazi i do pojave novih usluga kao što su paketomati, hibridna pošta, online plaćanja, digitalizacija dostave pošiljaka i sl. UvoĎenjem i automatizacijom novih usluga dolazi i do viška radne snage, stoga je pošta duţna obaviti optimizaciju svojih kapaciteta, kako bi racionalizirala i optimizirala što bolje svoje poslovanje. Digitalizacijom usluga dolazi i do promjene navika potrošača i pojave e-trgovine. Stoga potrošači zahtijevaju pouzdanu i besplatnu dostavu, isporuku na mjesta koja njima vremenski i prostorno odgovaraju, jednostavnost povrata i reklamacija i sl. Promjenom navika korisnika, davatelji poštanskih usluga nastoje strateški optimizirati svoje poslovanje kako bi u budućnosti odgovorili na potrebe trţišta.
Abstract (english)
Postal service providers are faced with new trends in postal activity. With the arrival of new technologies falls total number of mail items, so the postal service providers are forced to innovate the postal service, but comes to the emergence of new services such as postal station, hybrid mail, online payment, digitizing the delivery of consignments. By implementing and automating the new service comes to redundancy, so the post office shall perform the optimization of its capacity, in order to rationalize and optimize better their business. Digitizing service comes to changing habits of consumers and the emergence of e-commerce. Therefore, consumers require reliable and free delivery, delivery to places that are timely and spatially fit, ease of return and reclamation, etc. By changing user habits, postal service providers try to strategically optimize their business to meet market needs in the future.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:411553
Study programmeTitle: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Course: Postal Traffic
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2017-11-03 11:38:24