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undergraduate thesis
Uloga IATA-e u rješavanju problema neprihvatljivog ponašanja putnika na zrakoplovu
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2020. urn:nbn:hr:119:276483
Ivanović, Ivana
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Air Transport

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Ivanović, I. (2020). Uloga IATA-e u rješavanju problema neprihvatljivog ponašanja putnika na zrakoplovu (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:276483

Ivanović, Ivana. "Uloga IATA-e u rješavanju problema neprihvatljivog ponašanja putnika na zrakoplovu." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2020. https://urn.nsk.hr/urn:nbn:hr:119:276483

Ivanović, Ivana. "Uloga IATA-e u rješavanju problema neprihvatljivog ponašanja putnika na zrakoplovu." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2020. https://urn.nsk.hr/urn:nbn:hr:119:276483

Ivanović, I. (2020). 'Uloga IATA-e u rješavanju problema neprihvatljivog ponašanja putnika na zrakoplovu', Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 29 June 2024, https://urn.nsk.hr/urn:nbn:hr:119:276483

Ivanović I. Uloga IATA-e u rješavanju problema neprihvatljivog ponašanja putnika na zrakoplovu [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2020 [cited 2024 June 29] Available at: https://urn.nsk.hr/urn:nbn:hr:119:276483

I. Ivanović, "Uloga IATA-e u rješavanju problema neprihvatljivog ponašanja putnika na zrakoplovu", Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:119:276483

Metadata
TitleUloga IATA-e u rješavanju problema neprihvatljivog ponašanja putnika na zrakoplovu
Title (english)The Role of IATA in Addressing the Issue of Unruly Passengers Aboard Aircraft
AuthorIvana Ivanović
MentorRužica Škurla Babić (mentor)
Committee memberAndrija Vidović (predsjednik povjerenstva)
Committee memberMaja Ozmec-Ban (član povjerenstva)
Committee memberSanja Steiner (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Air Transport)
Zagreb
Defense date and country2020-09-15, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Air Traffic
Abstract
Glavni cilj ovog završnog rada je ukazivanje na ozbiljnost problema s kojim se susreću zrakoplovne kompanije prilikom rješavanja incidenata koji uključuju putnike koji se neprihvatljivo ponašaju. Nedolično ponašanje putnika može ugroziti sigurnost zrakoplova te je iz ovog razloga IATA donijela smjernice i upute za prevenciju neprihvatljivog ponašanja putnika. IATA također prikuplja i objavljuje statističke podatke vezane za putnike koji se neprihvatljivo ponašaju u svom godišnjem statističkom izvješću WATS. U radu je opisan trend rasta broja putnika koji se nedolično ponašaju u zrakoplovu te IATA-ine aktivnosti za prevenciju neprimjerenog ponašanja putnika kao i IATA-ine smjernice za postupanje u slučaju neprihvatljivog ponašanja putnika.
Abstract (english)
The main objective of this final paper is to point out the seriousness of the problems faced by airlines in resolving incidents involving unruly passengers. Inappropriate behaviour of passengers can endanger the safety of aircraft, and for this reason IATA has developed instructions and guidelines on how to prevent passengers to behave inappropriate. IATA also collects and publishes statistics regarding unruly passengers in its annual statistics report called WATS. The paper describes the growing trend in the number of unruly passengers aboard aircraft and IATA's activities for the prevention of inappropriate passenger behavior, as well as IATA's guidelines for dealing with unruly passengers.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:276483
Study programmeTitle: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Course: Road Traffic and Transport
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2020-10-21 14:20:48