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master's thesis
Analiza tehnoloških procesa davatelja poštanskih usluga
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. urn:nbn:hr:119:511044
Martić, Josip
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Postal Transport

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Martić, J. (2021). Analiza tehnoloških procesa davatelja poštanskih usluga (Master's thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:511044

Martić, Josip. "Analiza tehnoloških procesa davatelja poštanskih usluga." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. https://urn.nsk.hr/urn:nbn:hr:119:511044

Martić, Josip. "Analiza tehnoloških procesa davatelja poštanskih usluga." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2021. https://urn.nsk.hr/urn:nbn:hr:119:511044

Martić, J. (2021). 'Analiza tehnoloških procesa davatelja poštanskih usluga', Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 22 July 2024, https://urn.nsk.hr/urn:nbn:hr:119:511044

Martić J. Analiza tehnoloških procesa davatelja poštanskih usluga [Master's thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2021 [cited 2024 July 22] Available at: https://urn.nsk.hr/urn:nbn:hr:119:511044

J. Martić, "Analiza tehnoloških procesa davatelja poštanskih usluga", Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:119:511044

Metadata
TitleAnaliza tehnoloških procesa davatelja poštanskih usluga
Title (english)Analysis of Technological Processes of a Postal Services Provider
AuthorJosip Martić
MentorKatarina Mostarac (mentor)
Committee memberZvonko Kavran (predsjednik povjerenstva)
Committee memberTomislav Rožić (član povjerenstva)
Committee memberIvona Bajor (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Postal Transport)
Zagreb
Defense date and country2021-09-22, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Intelligent Transport Systems and Logistics
Abstract
Da bi davatelji poštanskih usluga zadovoljili sve veća očekivanja od strane korisnika, kvalitetna organizacija dostave jedan je od bitnijih čimbenika u dostavnom procesu i optimizaciji troškova. Korisnik usluga želi kvalitetnu, brzu i sigurnu uslugu i zbog toga je izuzetno bitna organizacija dostavne rute, kao i same dostave. Jedna od metoda kako uslugu učiniti kvalitetnijom u realizaciji tehnoloških procesa jest korištenje alata za praćenje kakvoće dostave i raznih softverskih alata za statistiku dostavne kvalitete. S obzirom na važnost tehnoloških procesa u diplomskom radu bit će analizirani tehnološki procesi, metode optimalne rute. U diplomskom radu bit će korišteni realni primjeri iz prakse.
Abstract (english)
In order for postal service providers to meet the growing expectations of users, quality and delivery organization is one of the most important factors in the delivery process and cost optimization. Service users want quality, fast and secure service, therefore, organization of delivery routes, as well as delivery is extremely important. Usage of tools to track quality of delivery and different software tools for statistical analysis of delivery quality are some of the methods to accomplish service quality. Considering the importance of technological processes, this thesis focuses on analysis of technological processes, and optimal route methods. Examples used in the thesis are a real practice examples.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:511044
Study programmeTitle: Intelligent Transport Systems and Logistics
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2021-10-26 14:20:42