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master's thesis
Utjecaj pandemije COVID-19 na distribuciju paketskih pošiljaka
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2023. urn:nbn:hr:119:084082
Hofman, Paola
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Postal Transport

Institutional repository: Faculty of Transport and Traffic Sciences

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Hofman, P. (2023). Utjecaj pandemije COVID-19 na distribuciju paketskih pošiljaka (Master's thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:084082

Hofman, Paola. "Utjecaj pandemije COVID-19 na distribuciju paketskih pošiljaka." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2023. https://urn.nsk.hr/urn:nbn:hr:119:084082

Hofman, Paola. "Utjecaj pandemije COVID-19 na distribuciju paketskih pošiljaka." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2023. https://urn.nsk.hr/urn:nbn:hr:119:084082

Hofman, P. (2023). 'Utjecaj pandemije COVID-19 na distribuciju paketskih pošiljaka', Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 28 December 2024, https://urn.nsk.hr/urn:nbn:hr:119:084082

Hofman P. Utjecaj pandemije COVID-19 na distribuciju paketskih pošiljaka [Master's thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2023 [cited 2024 December 28] Available at: https://urn.nsk.hr/urn:nbn:hr:119:084082

P. Hofman, "Utjecaj pandemije COVID-19 na distribuciju paketskih pošiljaka", Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:119:084082

Metadata
TitleUtjecaj pandemije COVID-19 na distribuciju paketskih pošiljaka
Title (english)Impact of the COVID-19 Pandemic on the Distribution of Parcels
AuthorPaola Hofman
MentorZvonko Kavran (mentor)
Committee memberTomislav Kljak (predsjednik povjerenstva)
Committee memberKristijan Rogić (član povjerenstva)
Committee memberTomislav Rožić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Postal Transport)
Zagreb
Defense date and country2023-09-21, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Intelligent Transport Systems and Logistics
Abstract
Pandemija COVID-19 značajno je utjecala na distribuciju paketnih pošiljaka. Ograničenja putovanja, zatvaranje granica i povećana potražnja za e-trgovinom doveli su do značajnih promjena kod paketne distribucije. Većina industrija u svijetu je bilo u vrlo izazovnom periodu, što je utjecalo negativno na globalno gospodarstvo. Međutim paketna distribucija je vrlo brzo postigla pozitivan ekonomski rast, zbog rasta etrgovine koja je nadmašila sva predviđanja. Davatelji poštanskih usluga morali su se prilagoditi novim izazovima, a to su učinili primjenom zdravstveno-higijenskih mjera, novim zaposlenjima radi povećane potražnje i implementacijom tehnoloških inovacija. Uz to davatelji su morali održati kvalitetu usluge i zadovoljstvo korisnika. Prema istraživanju provedenom za potrebe rada vidljivo je kako korisnici u Republici Hrvatskoj u globalu smatraju da je kvaliteta usluge za vrijeme pandemije bila na zadovoljavajućoj razini.
Abstract (english)
The COVID-19 pandemic significantly influenced the distribution of parcels and shipments. Travel restrictions, closed borders and increased demand for e-commerce have led to substantial changes in the distribution of packages. Most industries all over the world have endured a very challenging period, which negatively influenced the global economy. However the distribution of packages quickly achieved a positive economic growth thanks to the growth of online shopping which surpassed all forecasts. Mail service providers had to adapt to new challenges, which they did by applying all the health and hygiene measures, new employments to battle the increase in demand, and implementation of technological innovations. Alongside everything else the providers had to maintain the quality of the service and the satisfaction of the customers. According to research conducted for the purpose of this paper it is apparent that customers in the Republic of Croatia feel that the quality of the service provided during the epidemic was at a satisfactory level.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:084082
Study programmeTitle: Intelligent Transport Systems and Logistics
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2023-10-12 14:44:24