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master's thesis
Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2017. urn:nbn:hr:119:902055
Štoos, Tea
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Air Transport

Institutional repository: Faculty of Transport and Traffic Sciences

Cite this document

Štoos, T. (2017). Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi (Master's thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:902055

Štoos, Tea. "Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2017. https://urn.nsk.hr/urn:nbn:hr:119:902055

Štoos, Tea. "Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2017. https://urn.nsk.hr/urn:nbn:hr:119:902055

Štoos, T. (2017). 'Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi', Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 26 June 2024, https://urn.nsk.hr/urn:nbn:hr:119:902055

Štoos T. Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi [Master's thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2017 [cited 2024 June 26] Available at: https://urn.nsk.hr/urn:nbn:hr:119:902055

T. Štoos, "Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi", Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:119:902055

Metadata
TitleAnaliza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi
Title (english)Analysis of the operational key performance indicators in the air navigation service providers
AuthorTea Štoos
MentorTomislav Mihetec (mentor)
Committee memberAndrija Vidović (predsjednik povjerenstva)
Committee memberArijana Modić (član povjerenstva)
Committee memberSanja Steiner (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Air Transport)
Zagreb
Defense date and country2017-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Air Traffic
Abstract
Ključna područja performansi služe kao opći okvir za klasificiranje zahtjeva performansi i potrebnih unaprjeđenja. Ključni pokazatelji performansi upotrebljavaju se za postavljanje ciljeva performansi te pokazuju stvarni napredak u ostvarivanju ciljeva performansi. Pokazatelji performansi omogućuju pružateljima usluga u zračnoj plovidbi identifikaciju područja unaprjeđenja i poduzimanje potrebnih mjera za poboljšanje performansi. U diplomskom radu izvršena je identifikacija ključnih područja i pokazatelja performansi od strane ICAO-a, CANSO-a i Europske Komisije. Cilj je uskladiti mjerenje performansi na globalnoj razini i postići integrirani, harmonizirani i interoperabilni sustav upravljanja zračnim prometom. Nakon što je izvršena identifikacija ključnih područja i pokazatelja performansi, provedena je analiza ključnih područja performansi okoliš i kapacitet za Republiku Hrvatsku, Republiku Austriju i Republiku Srbiju.
Abstract (english)
Key performance areas serve as the general framework for classifying performance needs and improvements. Key performance indicators are used to set performance objectives and show real progress in achieving performance objectives. Performance indicators enable air navigation service providers to identify areas of improvement and take the necessary measures to improve performance. In this thesis, key performance areas and indicators are identified by ICAO, CANSO and the European Commission. The goal is to harmonize performance measurement globally and to achieve an integrated, harmonized and interoperable air traffic management system. After the identification of key performance areas and indicators, an analysis of key areas of environmental performance and capacity for the Republic of Croatia, the Republic of Austria and the Republic of Serbia is carried out.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:902055
Study programmeTitle: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Course: Air Traffic and Transport
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2017-10-19 12:06:03