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undergraduate thesis
Organizacija prijemnog odjela apartmanskog naselja Park Plaza Verudela
Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. urn:nbn:hr:191:155401
Božac, Matteo
University of Rijeka
Faculty of Tourism and Hospitality Management

Institutional repository: Repository of Faculty of Tourism and Hospitality Management

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Božac, M. (2021). Organizacija prijemnog odjela apartmanskog naselja Park Plaza Verudela (Undergraduate thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:155401

Božac, Matteo. "Organizacija prijemnog odjela apartmanskog naselja Park Plaza Verudela." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. https://urn.nsk.hr/urn:nbn:hr:191:155401

Božac, Matteo. "Organizacija prijemnog odjela apartmanskog naselja Park Plaza Verudela." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. https://urn.nsk.hr/urn:nbn:hr:191:155401

Božac, M. (2021). 'Organizacija prijemnog odjela apartmanskog naselja Park Plaza Verudela', Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 25 November 2024, https://urn.nsk.hr/urn:nbn:hr:191:155401

Božac M. Organizacija prijemnog odjela apartmanskog naselja Park Plaza Verudela [Undergraduate thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2021 [cited 2024 November 25] Available at: https://urn.nsk.hr/urn:nbn:hr:191:155401

M. Božac, "Organizacija prijemnog odjela apartmanskog naselja Park Plaza Verudela", Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:191:155401

Metadata
TitleOrganizacija prijemnog odjela apartmanskog naselja Park Plaza Verudela
Title (english)Front Desk Organization in Park Plaza Verudela Resort
AuthorMatteo Božac
MentorNadia Pavia (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Opatija
Defense date and country2021-09-21, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract
Tema ovog rada odnosi se na organizaciju prijemnog odjela apartmanskog naselja Park Plaza Verudela. Prijemni odjel važan je čimbenik svakog smještajnog objekta i upravo se zato nameće potreba njegova istraživanja. Neophodno je da su djelatnici na prijemnom odjelu uvijek dostupni gostima, ljubazni, susretljivi i spremni pomoći u rješavanju svakog upita i eventualnih problema. Predmet istraživanja rada odnosi se na organizaciju prijemnog odjela. Za primjer je odabrano apartmansko naselje Park Plaza Verudela koje je dio Arena Hospitality Group-a. Naselje se istaknuto kao vrlo popularno odredište mnogobrojnih gostiju od kojih se mnogi redovito vraćaju. Jedan od razloga zasigurno je i kvalitetna organizacija prijemnog odjela. Ciljevi istraživanja su predstaviti temeljna obilježja suvremenog hotelijerstva, predstaviti poslovanje Arena Hospitality Group-a te u konačnici analizirati organizaciju prijemnog odjela apartmanskog naselja Park Plaza Verudela.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:191:155401
Study programmeTitle: Business Administration in Tourism and Hospitality Management; moduls: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management; specializations in: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management, Entrepreneurship in Tourism and Hospitality; Tourism Management; Hospitality Management; International Tourism and Hospitality Management
Course: Tourism Management
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2022-07-11 11:52:45