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undergraduate thesis
Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu
Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management, 2016. urn:nbn:hr:191:188797
Bisaki, Karlo
University of Rijeka
Faculty of Tourism and Hospitality Management

Institutional repository: Repository of Faculty of Tourism and Hospitality Management

Cite this document

Bisaki, K. (2016). Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu (Undergraduate thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:188797

Bisaki, Karlo. "Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2016. https://urn.nsk.hr/urn:nbn:hr:191:188797

Bisaki, Karlo. "Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2016. https://urn.nsk.hr/urn:nbn:hr:191:188797

Bisaki, K. (2016). 'Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu', Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 08 January 2025, https://urn.nsk.hr/urn:nbn:hr:191:188797

Bisaki K. Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu [Undergraduate thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2016 [cited 2025 January 08] Available at: https://urn.nsk.hr/urn:nbn:hr:191:188797

K. Bisaki, "Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu", Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:191:188797

Metadata
TitlePrimjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu
Title (english)Implementation of Quality Management Principles (ISO 9001:2015) in Hotel Industry
AuthorKarlo Bisaki
MentorAna-Marija Vrtodušić Hrgović (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Opatija
Defense date and country2016-09-07, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Sustavi upravljanja kvalitetom razvili su se primarno u proizvodnom sektoru. Uočene prednosti utjecale su i na njihovu primjenu u uslužnom sektoru pa tako i u hotelijerstvu. Ovi se sustavi temelje na osnovnim načelima bez kojih njihova primjena ne bi bila moguća. U radu se stoga prikazuju osnovna načela sustava upravljanja kvalitetom i to: usmjerenost na kupca, vodstvo, uključivanje ljudi, procesni pristup, poboljšanja, odlučivanje temeljeno na dokazima, te upravljanje odnosima. Zbog uloge koje sustavi upravljanja kvalitetom imaju u hotelijerstvu u radu se naglašavaju specifičnosti hotelske usluge, te što sve čini kvalitetu hotelske usluge.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:191:188797
Study programmeTitle: Business Economics in Tourism and Hospitalit; moduls: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management; specializations in: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management,, International Tourism and Hospitality Managemen, Event and Leisure Management
Course: Hospitality Management,
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2016-11-02 18:50:24