prikaz prve stranice dokumenta Usporedba totalnog upravljanja kvalitetom i šest sigme te njihova primjena u grafičkoj industriji
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master's thesis
Usporedba totalnog upravljanja kvalitetom i šest sigme te njihova primjena u grafičkoj industriji
Zagreb: University of Zagreb, Faculty of Graphic Arts, 2013. urn:nbn:hr:216:672209
Horvatić, Maja
University of Zagreb
Faculty of Graphic Arts

Institutional repository: Faculty of Graphic Arts Repository

Cite this document

Horvatić, M. (2013). Usporedba totalnog upravljanja kvalitetom i šest sigme te njihova primjena u grafičkoj industriji (Master's thesis). Zagreb: University of Zagreb, Faculty of Graphic Arts. Retrieved from https://urn.nsk.hr/urn:nbn:hr:216:672209

Horvatić, Maja. "Usporedba totalnog upravljanja kvalitetom i šest sigme te njihova primjena u grafičkoj industriji." Master's thesis, University of Zagreb, Faculty of Graphic Arts, 2013. https://urn.nsk.hr/urn:nbn:hr:216:672209

Horvatić, Maja. "Usporedba totalnog upravljanja kvalitetom i šest sigme te njihova primjena u grafičkoj industriji." Master's thesis, University of Zagreb, Faculty of Graphic Arts, 2013. https://urn.nsk.hr/urn:nbn:hr:216:672209

Horvatić, M. (2013). 'Usporedba totalnog upravljanja kvalitetom i šest sigme te njihova primjena u grafičkoj industriji', Master's thesis, University of Zagreb, Faculty of Graphic Arts, accessed 18 August 2024, https://urn.nsk.hr/urn:nbn:hr:216:672209

Horvatić M. Usporedba totalnog upravljanja kvalitetom i šest sigme te njihova primjena u grafičkoj industriji [Master's thesis]. Zagreb: University of Zagreb, Faculty of Graphic Arts; 2013 [cited 2024 August 18] Available at: https://urn.nsk.hr/urn:nbn:hr:216:672209

M. Horvatić, "Usporedba totalnog upravljanja kvalitetom i šest sigme te njihova primjena u grafičkoj industriji", Master's thesis, University of Zagreb, Faculty of Graphic Arts, Zagreb, 2013. Available at: https://urn.nsk.hr/urn:nbn:hr:216:672209

Metadata
TitleUsporedba totalnog upravljanja kvalitetom i šest sigme te njihova primjena u grafičkoj industriji
AuthorMaja Horvatić
MentorDiana Milčić (mentor)
Committee memberDiana Milčić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Graphic Arts
Zagreb
Defense date and country2013-3-7, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Graphic Technology
Abstract
U suvremenim organizacijama teţi se postizanju što veće kvalitete proizvoda i usluga uz što manje troškove proizvodnje, a samim time i postizanju veće profitabilnosti organizacije. Za ostvarenje tog cilja, odnosno za postizanje poslovne izvrsnosti nuţna je primjena sustava za upravljanje kvalitetom te njihova uspješna implementacija u organizacijski sustav. S obzirom da zadovoljstvo kupaca postaje mjera za kvalitetu, suvremeni pristup kvaliteti odnosi se ne samo na kvalitetu konaĉnog proizvoda već i na sve funkcije poslovanja. U radu su opisani sustavi Totalnog upravljanja kvalitetom (eng. Total Quality Management- TQM) i Šest sigme (eng. Six Sigma- 6σ), a popratno su predstavljene i karakteristike standarda ISO 9000 koji po svemu sudeći predstavlja dobru bazu za implementiranje navedenih sustava. S obzirom da se opisane metodologije TQM i Šest sigma vrlo ĉesto ne interpretiraju na pravi naĉin, poseban dio rada posvećen je njihovoj usporedbi. Kljuĉni doprinos rada nalazi se u prikazu rezultata istraţivanja primjene obje metodologije u grafiĉkoj industriji na podruĉju Republike Hrvatske, kao i primjena standarda ISO 9000. Iz analize rezultata vidljivo je da implementacija TQM-a i Šest sigme u Hrvatskoj još uvijek ne postoji, a vidljivo je da i posjedovanje certifikata prema normi ISO 9001 nije na zavidnoj razini.
Abstract (english)
The tendency in modern organizations is to achieve maximum quality of the products and services at minimum costs of production which means at the same time achieving greater profitability of the organization. In order to realize this goal, i.e. to achieve business excellence it is necessary to apply the quality management system and to implement it successfully in the organization system. Since the customers’ satisfaction becomes the measure for quality, a modern approach to quality refers not only to the quality of the finished product but rather also to all the functions of business operation. The paper describes the systems of Total Quality Management (TQM) and Six Sigma (6σ). It also presents the characteristics of the ISO 9000 standard which seems to represent a good base for the implementation of the mentioned systems. Since the described methodologies TQM and Six Sigma are rarely interpreted in the correct manner, a special part of the paper is dedicated to their comparison. The key contribution of the paper lies in the presentation of the research results of the implementation of both methodologies in graphical industry in the Republic of Croatia, as well as the application of the ISO 9000 standard. The analysis of the results shows that the implementation of TQM and Six Sigma in Croatia is still absent, and it may be seen that even the ownership of certificates according to ISO 9001 standard fails to be at a desired level.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:216:672209
Study programmeTitle: Graphic technology; specializations in: Graphic technology, Design of graphic products
Course: Graphic technology
Study programme type: university
Study level: graduate
Academic / professional title: sveučilišni/a magistar/magistra inženjer/inženjerka grafičke tehnologije (sveučilišni/a magistar/magistra inženjer/inženjerka grafičke tehnologije)
Type of resourceText
File originBorn digital
Access conditionsClosed access
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Created on2024-04-17 09:16:03