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master's thesis
Zadovoljstvo pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti
Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Medicine, 2017. urn:nbn:hr:152:052478
Novaković, Josipa
Josip Juraj Strossmayer University of Osijek
Faculty of Medicine Osijek

Institutional repository: Repository of the Faculty of Medicine Osijek

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Novaković, J. (2017). Zadovoljstvo pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti (Master's thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:152:052478

Novaković, Josipa. "Zadovoljstvo pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, 2017. https://urn.nsk.hr/urn:nbn:hr:152:052478

Novaković, Josipa. "Zadovoljstvo pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, 2017. https://urn.nsk.hr/urn:nbn:hr:152:052478

Novaković, J. (2017). 'Zadovoljstvo pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti', Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, accessed 22 November 2024, https://urn.nsk.hr/urn:nbn:hr:152:052478

Novaković J. Zadovoljstvo pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti [Master's thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek; 2017 [cited 2024 November 22] Available at: https://urn.nsk.hr/urn:nbn:hr:152:052478

J. Novaković, "Zadovoljstvo pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti", Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, Osijek, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:152:052478

Metadata
TitleZadovoljstvo pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti
Title (english)Patient Satisfaction with the Work of Nurses / Technicians in Primary Health Care
AuthorJosipa Novaković
MentorNada Prlić (mentor)
Committee memberNada Prlić (predsjednik povjerenstva)
Committee memberVesna Ilakovac (član povjerenstva)
Committee memberRadivoje Radić (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Medicine Osijek
Osijek
Defense date and country2017-11-23, Croatia
Scientific / art field,
discipline and subdiscipline		BIOMEDICINE AND HEALTHCARE
Public Health and Health Care
Family Medicine
Abstract
Cilj: Ispitati zadovoljstvo pacijenata radom medicinskih sestara/medicinskih tehničara u primarnoj zdravstvenoj zaštiti. Ispitanici i metode: U ispitivanju je sudjelovalo 600 pacijenata. Ispitanici su bili pacijenti Doma zdravlja Beli Manastir koji su trebali usluge medicinske sestre/medicinskog tehničara. Kao instrument istraživanja upotrijebljena je standardizirana „Nursing Practitioner Satisfaction Survey" (NPSS) skala. Primijenjena je deskriptivna i neparametrijska statistička obrada podataka. Rezultati: Ne postoji značajna razlika u zadovoljstvu pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti s obzirom na spol (Kruskal-Wallisov test, P = 0,52). Postoji značajna razlika s obzirom na razinu obrazovanja ispitanika(Kruskal-Wallisov test, P = 0,009) - značajno je najniže slaganje s tvrdnjama iz područja domene zadovoljstva pacijenata u skupini ispitanika sa srednjom stručnom spremom (Me = 4,3), dok značajno veću ocjenu zadovoljstvu daju ispitanici sa završenom osnovnom školom (Me= 4,6) i ispitanici s visokom stručnom spremom (Me= 4,5). Razlika postoji u cijeloj skali prema razini obrazovanja(Kruskal-Wallisov test, P = 0,02). Ne postoji značajna razlika u zadovoljstvu pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti prema bračnom statusu (Kruskal-Wallisov test, P = 0,33), radnom statusu (Kruskal-Wallisov test, P = 0,85) te visini godišnjih prihoda (Kruskal-Wallisov test, P = 0,56). Ne postoji značajna razlika u zadovoljstvu pacijenata radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti prema zdravstvenom stanju (Kruskal-Wallisov test, P = 0,60). Zaključak: Pacijenti su zadovoljni radom medicinskih sestara/tehničara u primarnoj zdravstvenoj zaštiti. Postoje značajne razlike s obzirom na razinu obrazovanja ispitanika.
Abstract (english)
Aim of the research: To examine patients' satisfaction with work done by nurses/ technicians in Primary Health Care. Subjects and methods: 600 patients have participated in the research. Subjects were patients of Beli Manastir health care center which needed services provided by nurses Research instrument used in the study was the standardized „Nursing Practitioner Satisfaction Survey" (NPSS) scale. Descriptive and non-parametrical statistical data processing was used. Results: There isn't a significant difference in patient satisfaction with work done by nurses/tehnicians in primary health care regarding the gender (Kruskal-Wallis test, P = 0,52). There is a significent difference regarding the level of subjects' eduction( Kruskal-Wallis test P=0,009). Subjects with high school education have expressed significantly lowest satisfaction levels (Me = 4,3), while significantly higher mark was given by elementary school graduates (Me= 4,6) and those with high expertise (Me= 4,5). There is a difference on the whole scale according to the level of education (Kruskal-Wallis test, P = 0,02). There isn't a significant difference in patients' satisfaction with work done by male and female nurses in primary health care regarding the marital status (Kruskal-Wallis test, P = 0,33), employment (Kruskal-Wallis test, P = 0,85) and yearly income (Kruskal-Wallis test, P = 0,56). There isn't a significant difference in patient satisfaction with services provided by nurses/tehnicians in primary health care regarding patients'health (Kruskal-Wallis test, P = 0,60). Conclusion: Patients are satisfied with work done by nurses/tehnicians in primary health care. There are significant differences regarding level of education.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:152:052478
Study programmeTitle: University graduate study
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra sestrinstva (magistar/magistra sestrinstva)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2018-07-31 11:09:41