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undergraduate thesis
Analiza lučkih korisnika i pružatelja usluga
Rijeka: University of Rijeka, Faculty of Maritime Studies, Rijeka, 2019. urn:nbn:hr:187:097134
Balić, Sabina
University of Rijeka
Faculty of Maritime Studies, Rijeka
Department of Logistics and Management

Institutional repository: Repository of the University of Rijeka, Faculty of Maritime Studies - FMSRI Repository

Cite this document

Balić, S. (2019). Analiza lučkih korisnika i pružatelja usluga (Undergraduate thesis). Rijeka: University of Rijeka, Faculty of Maritime Studies, Rijeka. Retrieved from https://urn.nsk.hr/urn:nbn:hr:187:097134

Balić, Sabina. "Analiza lučkih korisnika i pružatelja usluga." Undergraduate thesis, University of Rijeka, Faculty of Maritime Studies, Rijeka, 2019. https://urn.nsk.hr/urn:nbn:hr:187:097134

Balić, Sabina. "Analiza lučkih korisnika i pružatelja usluga." Undergraduate thesis, University of Rijeka, Faculty of Maritime Studies, Rijeka, 2019. https://urn.nsk.hr/urn:nbn:hr:187:097134

Balić, S. (2019). 'Analiza lučkih korisnika i pružatelja usluga', Undergraduate thesis, University of Rijeka, Faculty of Maritime Studies, Rijeka, accessed 26 June 2024, https://urn.nsk.hr/urn:nbn:hr:187:097134

Balić S. Analiza lučkih korisnika i pružatelja usluga [Undergraduate thesis]. Rijeka: University of Rijeka, Faculty of Maritime Studies, Rijeka; 2019 [cited 2024 June 26] Available at: https://urn.nsk.hr/urn:nbn:hr:187:097134

S. Balić, "Analiza lučkih korisnika i pružatelja usluga", Undergraduate thesis, University of Rijeka, Faculty of Maritime Studies, Rijeka, Rijeka, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:187:097134

Metadata
TitleAnaliza lučkih korisnika i pružatelja usluga
Title (english)Analysis of port users and providers
AuthorSabina Balić
MentorAlen Jugović (mentor)
MentorDonald Schiozzi (komentor)
Committee memberEdvard Tijan (predsjednik povjerenstva)
Committee memberDario Ogrizović (član povjerenstva)
GranterUniversity of Rijeka
Faculty of Maritime Studies, Rijeka
(Department of Logistics and Management)
Rijeka
Defense date and country2019-10-03, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Abstract
Luka je složeni prometni sustav koji djeluje u vremenskom i prostornom okviru. Prema svojoj namjeni luke se mogu podijeliti na putničke i teretne, što određuje daljnji smjer razvijanja djelatnosti koji će se odvijati u luci. Svaka luka ovisno o svojim uslugama i prostoru djelovanja ima svoje korisnike i pružatelje usluga. Pružatelji usluga svakim danom nude nove mogućnosti krajnjim korisnicima. Korisnici pak biraju najpovoljnije usluge ovisno o cijeni i brzini rada. Mjerenje performansi korisnika oduvijek predstavlja ključno pitanje za luke. Lučki korisnici su brodovlasnici, brodari i njihovi agenti, bez kojih ne ni postajala lučka usluga. Lučki upravitelji, ne bitno da li se radi o lučkim vlastima ili drugim organizacija, moraju organizirati složene procese koji se odvijaju u luci, na učinkovit i optimalan način kako bi privukli svoje kupce i zadovoljili njihove potrebe. Uvidi u ono što je korisnicima luke najvažnije pruža dvije mogućnosti prema kojima se može luka razvijati: prvo pomaže u postavljanju prioriteta na primjer ističe područja za koja je potrebno najveće ulaganje u poboljšanje, a drugo identificira ona područja u kojima luka već donosi profit, pa luka može više ulagati u promoviranje tih područja.
Abstract (english)
A port is a complex transport system that operates in time and space frame. According to their purpose, ports can be divided into travel and fright ports, which determines the further course of development of activities that will be carried. Regarding ports service and impact area, each port has its users and providers. Providers offer new opportunities to users every day and users choose the best service depending of price and speed. Measuring users performance has always been a key issue for ports. Port users are shipowners, shippers and their agents, without whom port service would not have become. Port managers, no matter if they are port authorities or other organizations have to organize complex processes that take place in the port in an efficient and optimal way to attract their customers and satisfy their purposes. Insights into what port users most importantly provide two options for port development: first it helps prioritize for example, highlights the areas that need the most investment in improvement and secondly identifies those areas where the port is already profitable so the port can invest more in promoting these areas.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:187:097134
Study programmeTitle: Logistics and Management in Maritime Industry and Transport
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/ prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka logistike i menadžmenta u pomorstvu (sveučilišni/a prvostupnik/ prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka logistike i menadžmenta u pomorstvu)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2019-12-17 07:14:31