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master's thesis
Utjecaj implementacije menadžerskih sustava upravljanja prema ISO standardima na poslovanje poduzeća "Gulliver travel d.o.o."
Dubrovnik: University of Dubrovnik, 2020. urn:nbn:hr:155:489914
Anđelinić, Luka
University of Dubrovnik
Faculty of Economics and Business

Institutional repository: Repository of the University of Dubrovnik

Cite this document

Anđelinić, L. (2020). Utjecaj implementacije menadžerskih sustava upravljanja prema ISO standardima na poslovanje poduzeća "Gulliver travel d.o.o." (Master's thesis). Dubrovnik: University of Dubrovnik. Retrieved from https://urn.nsk.hr/urn:nbn:hr:155:489914

Anđelinić, Luka. "Utjecaj implementacije menadžerskih sustava upravljanja prema ISO standardima na poslovanje poduzeća "Gulliver travel d.o.o."." Master's thesis, University of Dubrovnik, 2020. https://urn.nsk.hr/urn:nbn:hr:155:489914

Anđelinić, Luka. "Utjecaj implementacije menadžerskih sustava upravljanja prema ISO standardima na poslovanje poduzeća "Gulliver travel d.o.o."." Master's thesis, University of Dubrovnik, 2020. https://urn.nsk.hr/urn:nbn:hr:155:489914

Anđelinić, L. (2020). 'Utjecaj implementacije menadžerskih sustava upravljanja prema ISO standardima na poslovanje poduzeća "Gulliver travel d.o.o."', Master's thesis, University of Dubrovnik, accessed 24 November 2024, https://urn.nsk.hr/urn:nbn:hr:155:489914

Anđelinić L. Utjecaj implementacije menadžerskih sustava upravljanja prema ISO standardima na poslovanje poduzeća "Gulliver travel d.o.o." [Master's thesis]. Dubrovnik: University of Dubrovnik; 2020 [cited 2024 November 24] Available at: https://urn.nsk.hr/urn:nbn:hr:155:489914

L. Anđelinić, "Utjecaj implementacije menadžerskih sustava upravljanja prema ISO standardima na poslovanje poduzeća "Gulliver travel d.o.o."", Master's thesis, University of Dubrovnik, Dubrovnik, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:155:489914

Metadata
TitleUtjecaj implementacije menadžerskih sustava upravljanja prema ISO standardima na poslovanje poduzeća "Gulliver travel d.o.o."
Title (english)Influence of ISO Managing System Standards on Business Practice in Enterprise Gulliver travel d.o.o.
AuthorLuka Anđelinić
MentorMarija Dragičević Ćurković (mentor)
Committee memberMarija Martinović (predsjednik povjerenstva)
Committee memberKatija Vojvodić (član povjerenstva)
GranterUniversity of Dubrovnik
(Faculty of Economics and Business)
Dubrovnik
Defense date and country2020-09-28, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Cilj ovoga diplomskog rada je istražiti utjecaj implementacije ISO standarda na poslovanje poduzeća Gulliver travel. Provedeno je anketno istraživanje na uzorku od 35 zaposlenika koji su prikupljeni putem on-line anketnog upitnika Google forms. Također su prikupljeni sekundarni podaci iz internih izvora o prihodima i rashodima poduzeća. Prema reultatima dvije hipoteze su skroz prihvaćene, dok je jedna djelomično prihvaćena. Vidljivo je da su ispitanici upoznati sa uvođenjem, sadržajem i utjecajem ISO standarda na poslovanje i da su zaposlenici i menadžment implementirali nove norme i smatraju ih korisnim u poslovanju. Hipoteza o utjecaju norme na povećanje profita poduzeća je djelomično prihvaćena; anketnim upitnikom 65,6% zaposlenika je odgovorilo da se uglavnom ili u potpunoti slažu s postavljenom hipotezom, dok financijski pokazatelji iz sekundarnih podataka ukazuju da je u godinama nakon implementacije ISO standarda stopa profita rasla s izuzetkom 2014. godine kada znatna potraživanja nisu naplaćena od važnog poslovnog partnera koji je proglasio bankrot.
Abstract (english)
The aim of this thesis is to investigate the impact of the implementation of ISO standards on the business of Gulliver travel. A survey was conducted on a sample of 35 employees who were collected through the online survey questionnaire Google forms. Secondary data from internal sources on company revenues and expenditures were also collected. According to the results, two hypotheses were fully accepted, while one was partially accepted. It is evident that the respondents are familiar with the introduction, content and impact of ISO standards on business and that employees and management have implemented new standards and consider them useful in business. The hypothesis of the impact of the norm on the increase in corporate profits is partially accepted; In the survey questionnaire, 65.6% of employees answered that they mostly or completely agree with the hypothesis, while financial indicators from secondary data indicate that in the years after the implementation of ISO standards, the profit rate increased with the exception of 2014, when significant receivables were not collected. a business partner who has declared bankruptcy.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:155:489914
Study programmeTitle: Business Economics; specializations in: Tourism, Marketing, International Trade, IT Management
Course: Marketing
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Public note4142
Created on2020-12-14 10:34:28