prikaz prve stranice dokumenta Utjecaj fizičkog okruženja na kvalitetu usluga u zdravstvenim ustanovama
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master's thesis
Utjecaj fizičkog okruženja na kvalitetu usluga u zdravstvenim ustanovama
Dubrovnik: University of Dubrovnik, 2016. urn:nbn:hr:155:919673
Barović, Marija
University of Dubrovnik
Faculty of Economics and Business

Institutional repository: Repository of the University of Dubrovnik

Cite this document

Barović, M. (2016). Utjecaj fizičkog okruženja na kvalitetu usluga u zdravstvenim ustanovama (Master's thesis). Dubrovnik: University of Dubrovnik. Retrieved from https://urn.nsk.hr/urn:nbn:hr:155:919673

Barović, Marija. "Utjecaj fizičkog okruženja na kvalitetu usluga u zdravstvenim ustanovama." Master's thesis, University of Dubrovnik, 2016. https://urn.nsk.hr/urn:nbn:hr:155:919673

Barović, Marija. "Utjecaj fizičkog okruženja na kvalitetu usluga u zdravstvenim ustanovama." Master's thesis, University of Dubrovnik, 2016. https://urn.nsk.hr/urn:nbn:hr:155:919673

Barović, M. (2016). 'Utjecaj fizičkog okruženja na kvalitetu usluga u zdravstvenim ustanovama', Master's thesis, University of Dubrovnik, accessed 29 December 2024, https://urn.nsk.hr/urn:nbn:hr:155:919673

Barović M. Utjecaj fizičkog okruženja na kvalitetu usluga u zdravstvenim ustanovama [Master's thesis]. Dubrovnik: University of Dubrovnik; 2016 [cited 2024 December 29] Available at: https://urn.nsk.hr/urn:nbn:hr:155:919673

M. Barović, "Utjecaj fizičkog okruženja na kvalitetu usluga u zdravstvenim ustanovama", Master's thesis, University of Dubrovnik, Dubrovnik, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:155:919673

Metadata
TitleUtjecaj fizičkog okruženja na kvalitetu usluga u zdravstvenim ustanovama
Title (english)THE INFLUENCE OF PHYSICAL EVIDENCE ON HEALTH ORGANIZATION SERVICE QUALITY
AuthorMarija Barović
MentorMarija Dragičević (mentor)
Committee memberKatija Vojvodić (predsjednik povjerenstva)
Committee memberMarija Martinović (član povjerenstva)
GranterUniversity of Dubrovnik
(Faculty of Economics and Business)
Dubrovnik
Defense date and country2016-09-13, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
U diplomskom radu na temu Utjecaj fizičkog okruženja na kvalitetu usluga u zdravstvenim ustanovama sustava kvalitete obavljeno je empirijsko istraživanje na području grada Dubrovnika. Cilj rada je ukazati na značenje fizičkog okruženja na kvalitetu usluga u zdravstvenim ustanovama, posebno pri tome izdvajajući značenje elemenata fizičkog okruženja kao osnovu korisnikove percepcije u smislu kvalitete, vrijednosti i zadovoljstva. U ovom radu će se nastojati opravdati postavljene hipoteze koje se temelje na ankentnom upitniku i time će se opravdati sama cilj da fizičko okruženje ima utjecaj na same korisnike usluga. Na temelju provedene analize nastojat če se se dokazati da utjecaj fizičkog okruženja može utjecati na kvalitetu usluge u zdravstvenim ustanovama, te da tijekom susreta s uslugom presudni postaju zvukovi, boje, mirisi tekstura i udobnost namještaja i sl.
Abstract (english)
The thesis on the topic of impact of the physical environment on the quality of services in health institutions of the quality system was carried out empirical research in the area of Dubrovnik. The aim is to point out the importance of the physical environment on the quality of services in health institutions, particularly when it singling out the meaning of the elements of the physical environment as a customer 'perceptions in terms of quality, value and customer satisfaction. This paper will try to justify the proposed hypotheses based on the questionnaire and thus justify the very fact that the physical environment has an impact on the users of service. Based on the analysis will seek to prove that the impact of the physical environment can affect the quality of services in health facilities, and that during the meeting with the service becoming crucial sounds, colors, smells and textures comfortable furniture and the like.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:155:919673
Study programmeTitle: Business Economics; specializations in: Tourism, Marketing, International Trade, IT Management
Course: Tourism
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
Type of resourceText
File originBorn digital
Access conditionsClosed access
Terms of useLicence In copyright icon
Created on2016-09-15 07:21:41