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undergraduate thesis
Istraživanje kvalitete restorana na području Dubrovnika
Dubrovnik: University of Dubrovnik, 2016. urn:nbn:hr:155:336243
Mihaljević, Mia
University of Dubrovnik
Faculty of Economics and Business

Institutional repository: Repository of the University of Dubrovnik

Cite this document

Mihaljević, M. (2016). Istraživanje kvalitete restorana na području Dubrovnika (Undergraduate thesis). Dubrovnik: University of Dubrovnik. Retrieved from https://urn.nsk.hr/urn:nbn:hr:155:336243

Mihaljević, Mia. "Istraživanje kvalitete restorana na području Dubrovnika." Undergraduate thesis, University of Dubrovnik, 2016. https://urn.nsk.hr/urn:nbn:hr:155:336243

Mihaljević, Mia. "Istraživanje kvalitete restorana na području Dubrovnika." Undergraduate thesis, University of Dubrovnik, 2016. https://urn.nsk.hr/urn:nbn:hr:155:336243

Mihaljević, M. (2016). 'Istraživanje kvalitete restorana na području Dubrovnika', Undergraduate thesis, University of Dubrovnik, accessed 29 December 2024, https://urn.nsk.hr/urn:nbn:hr:155:336243

Mihaljević M. Istraživanje kvalitete restorana na području Dubrovnika [Undergraduate thesis]. Dubrovnik: University of Dubrovnik; 2016 [cited 2024 December 29] Available at: https://urn.nsk.hr/urn:nbn:hr:155:336243

M. Mihaljević, "Istraživanje kvalitete restorana na području Dubrovnika", Undergraduate thesis, University of Dubrovnik, Dubrovnik, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:155:336243

Metadata
TitleIstraživanje kvalitete restorana na području Dubrovnika
Title (english)THE RESTAURANTS' QUALITY RESEARCH IN DUBROVNIK REGION
AuthorMia Mihaljević
MentorMarija Martinović (mentor)
Committee memberMarija Dragičević (predsjednik povjerenstva)
Committee memberKatija Vojvodić (član povjerenstva)
GranterUniversity of Dubrovnik
(Faculty of Economics and Business)
Dubrovnik
Defense date and country2016-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract
U procesu odvijanja uslužnih djelatnosti, kvaliteta je često spominjana komponenta. Poslovni subjekti u svome poslovnju raspolažu s brojnim podacima i informacijama, što nas dovodi do pitanja koje podatke i na koji način iskoristiti kako bi se poboljšala kvaliteta usluge. Jedan od najvažnijih zadataka u današnjem poslovanju je razumjeti klijente, prepoznati njihove želje i potrebe, ispuniti ih i pri tome pokušati nadmašiti njihova oèekivanja. Dubrovnik je popularna turistička destinacija i kao takav nudi veliki broj usuga, među kojima su usluge pružanja hrane i pića. Provedeno je istraživanje kvalitete dubrovačkih restorana i dobiveni rezultati su pozitivni. Iako je kvaliteta restorana na dobrom nivou potrebno je nastaviti ulagati u kvalitetu. Kvaliteta je dugotrajan proces i zahtjeva stalni nadzor i praćenje.
Abstract (english)
In the process of loosening of services, the quality is often mentioned component. Businesses in her poslovnju have numerous data and information, which brings us to the question of what data and how to take advantage of in order to improve the quality of services. One of the most important tasks in today's business is to understand customers, identify their wants and needs, meet them and at the same time try to exceed their expectations. Dubrovnik is a popular touristic destination and as such offers a large number of cus-, including the services of providing food and drink. A survey was conducted of quality restaurants in Dubrovnik and the results are positive. Although the quality of the restaurant at a good level it is necessary to continue to invest in quality. Quality is a long process and requires constant supervision and monitoring.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:155:336243
Study programmeTitle: Business Economics; specializations in: Tourism, Marketing, International Trade, IT Management
Course: Marketing
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsClosed access
Terms of useLicence In copyright icon
Created on2016-10-20 08:29:50