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undergraduate thesis
Alati i metode upravljanja kvalitetom
Gospić: Polytechnic Nikola Tesla in Gospić, 2020. urn:nbn:hr:107:656320
Sertić, Petra
Polytechnic Nikola Tesla in Gospić
Business department

Institutional repository: Polytechnic Nikola Tesla in Gospić

Cite this document

Sertić, P. (2020). Alati i metode upravljanja kvalitetom (Undergraduate thesis). Gospić: Polytechnic Nikola Tesla in Gospić. Retrieved from https://urn.nsk.hr/urn:nbn:hr:107:656320

Sertić, Petra. "Alati i metode upravljanja kvalitetom." Undergraduate thesis, Polytechnic Nikola Tesla in Gospić, 2020. https://urn.nsk.hr/urn:nbn:hr:107:656320

Sertić, Petra. "Alati i metode upravljanja kvalitetom." Undergraduate thesis, Polytechnic Nikola Tesla in Gospić, 2020. https://urn.nsk.hr/urn:nbn:hr:107:656320

Sertić, P. (2020). 'Alati i metode upravljanja kvalitetom', Undergraduate thesis, Polytechnic Nikola Tesla in Gospić, accessed 16 July 2024, https://urn.nsk.hr/urn:nbn:hr:107:656320

Sertić P. Alati i metode upravljanja kvalitetom [Undergraduate thesis]. Gospić: Polytechnic Nikola Tesla in Gospić; 2020 [cited 2024 July 16] Available at: https://urn.nsk.hr/urn:nbn:hr:107:656320

P. Sertić, "Alati i metode upravljanja kvalitetom", Undergraduate thesis, Polytechnic Nikola Tesla in Gospić, Gospić, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:107:656320

Metadata
TitleAlati i metode upravljanja kvalitetom
Title (english)Tools and Methods of Quality Management
AuthorPetra Sertić
MentorValentina Vinšalek Stipić (mentor)
Committee memberMile Vičić (predsjednik povjerenstva)
Committee memberIvana Arbanas (član povjerenstva)
Committee memberValentina Vinšalek Stipić (član povjerenstva)
GranterPolytechnic Nikola Tesla in Gospić
(Business department)
Gospić
Defense date and country2020-07-23, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Economics of Entrepreneurship
Abstract
Riječ kvaliteta je pojam koji se koristi u svakodnevnom životu svakog čovjeka. Kvalitetu kao pojam nije lako definirati. To je pojam koji se koristi na razne načine. Međutim, najkorištenija definicija kvalitete objašnjava kvalitetu kao zadovoljstvo kupca. Kvalitetu možemo objasniti kao određen stupanj izvrsnosti ili kao nekakvo svojstvo. Kako bismo postigli kontinuirano unapređivanje kvalitete i upravljenje kvalitetom, moraju postojati određeni alati za to. Alati i metode su tehnike ili mehanizmi uz pomoć kojih rješavamo problem koji je nastao. Svaki alat ima svoju posebnu namjenu i u većini slučajeva koriste se pojedinačno ili samostalno. Zbog toga ima veliki broj alata. Alati za upravljanje kvalitetom ponekad se razvijaju za individualno korištenje dok je primjena metoda uvijek bazirana na timskom radu.
Abstract (english)
The word quality is a term used in everyday life of every man. Quality as a term is not easy to define. It is a term used in various ways. However, the most used definition of quality explains quality as a customer satisfaction. Quality can be explained as a certain degree of excellence or as attribute. In order to achieve continuous quality improvement and quality managment, there must be certain tools for that. Tools and methods are techniques or mechanisms by which we solve a problem that has arisen. Each tool has its own special purpose and in most cases is used individually or indenpendetly. That is why it has a large number of tools. Quality managment tools are sometimes developed for individual use while the application or methods is always based on teamwork.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:107:656320
Study programmeTitle: Economics of entrepreneurship
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2020-10-27 13:29:46