The aim of this work was to conduct research using a survey questionnaire with the residents of the City of Zagreb in order to determine the level of satisfaction of citizens with the method of waste disposal in the City of Zagreb. The results showed that the majority of respondents were mostly familiar with waste management activities in the City of Zagreb. Also, respondents separate household waste, of which they mostly separate plastic and paper packaging and bio-waste. Respondents state that there are not enough containers for the separate collection of paper, glass, plastic and textiles in the area of the City of Zagreb. When it comes to the regularity of the removal of mixed municipal waste, the respondents believe that it is not regular, the same applies to the removal of paper and plastic packaging and bio-waste. When separating waste, the respondents use ZG bags, which is why they separate more waste than before. The respondents were partially informed about the responsible handling of waste in the area of the City of Zagreb, but they did not attend the education of the City of Zagreb on the prevention of waste generation, separate collection of waste and responsible handling of waste. Consequently, the results show that the respondents do not use the Razvrstaj MojZG application. The respondents believe that the best way to inform and educate the population of the City of Zagreb about waste management would be through social networks and radio and television. Respondents are not satisfied with the way waste is managed in the City of Zagreb and state that more frequent removal of all types of packaging and more containers for separating plastic, paper and glass waste would motivate them to separate waste more often.