A business process is the way in which something is done in an organization and is defined differently by different authors. However, every business process represents an organization's activity that aims to satisfy customers' needs for products or services of appropriate price and quality, within an appropriate time frame, while at the same time realizing a certain value. In modern times, the importance of business process reengineering is emphasized by an organization that, after maturing, realizes that its current organizational structure and business processes are not adequate. Although in the past it was abolished in certain periods, the reengineering of business processes is increasingly coming back into use, and the main reason for this is the growing number of organizations that are returning to their core business while abandoning other businesses due to the turbulence of the environment. Every organization should quickly and efficiently adapt its business processes to the new business environment in order to ensure business success and long-term survival. Namely, it is not enough to apply the best business practice, it is necessary to develop and implement new practices. These requirements are met by new business process automation technologies, which become a key driver of business process excellence. Automation of business processes implies the use of advanced technology to complete business processes with minimal intervention of human resources, improving the efficiency and accuracy of each step in the process. The main purpose of this thesis is to clarify the concept of automation of business processes on the example of a case study of the ePlati system, where quantitative research method is used.