In today's digital age, organizations are faced with the challenge of constant optimization of their business processes to increase efficiency, reduce costs, and improve competitiveness in the market. Process management becomes a key success factor, and the development of technology introduces new tools to achieve these goals. Software robots, as part of process automation, represent an innovative approach to business process optimization. This thesis explores the role of software robots in the context of business process management, analyzing their capabilities in automating routine tasks, performing various operations, and integrating with different software systems. The study will analyze the challenges and opportunities that software robots bring to the business environment, aiming to provide a comprehensive understanding of how organizations can leverage the benefits of software robots in process management and how implementing this technology can contribute to achieving the organization's strategic goals in today's dynamic business environment. Through examples and case studies available in the WoS and Scopus citation databases and in open access, the thesis will contribute to understanding best practices in integrating software robots into process automation, exploring how this technology can improve business processes and create added value for modern business organizations, while the systematization, analysis, and comparison of selected case studies will also represent a scientific contribution of the study.