The subject of research of this thesis is customers’ perception of relation between retailers predominantly food products and employees. Nowadays, enterprises recognize the importance of human resources and education of employees. Quality employees are a key to success for every enterprise. Motivating, educating and rewarding employees increases their job satisfaction, improves their relationship with customers and, consequently, the number of loyal customers is likely to increase. Customers are becoming more informed about social responsibility for employees, they are supporting it and are ready to boycott socially irresponsible entrepreneurs, as well as stop visiting them. According to research results it is affirmed that socially responsible management represents a compliance why the labour law and regular payment to employees. After comparing domestic and foreign retailers predominantly food products, it can be concluded that foreign retailers are more socially responsible towards their employees, they have better relationship with employees, they motivate and reward their employees more, which results with better performance of the employees and the employees better offer quality service. Moreover, the employees of foreign retailers initiate the contact with customers, unlike the domestic retailers of predominantly food products. In Croatia, the trade is an activity that employs the biggest number of workers, but social responsibility of the employer towards employees is still in process.