This paper resolves around self-service technology and the empirical investigation of the same services with the goal of determining percieved quality of services and quantify the frequency of usage. The term of services is distinguished from the term of self-services and self-service technology. The types of self-service technology (SST) are processed through the extensive literature view. The problems of the state in which the self-service technology is related to the labour market is discussed. The evolvement of self-services is being processed by trying to determine factors that are related to the customer. This paper identifed the agility of changes as the key factor for determining the future managarial actions. Resume of the historical standpoint on self-services was made to imply the importance of the correlation between self-services and technology. The evolution of the self-service technology is viewed historically and its relation with the IT revolution is noted. Determinants of percieved quality of services from the SERVQUAL model are studied and the alternatives to the model that are relevant are chosen for the investigation. M-service and e-service are distuinguished and the difficulties of determining the terms of self-services are discussed. Based on the literature view empirical investigation is allowed. Investigation is based on a questionnaire processed face-to-face. Fourty six people have participated in the study and the study was made in Split, Croatia on two locations. Two types of ATMs are being used as the basis for evaluating self-service technology. Results have confirmed that the ease of use, reliability, convenience, interactiveness, responsivity, security and privacy as the determinants of perceived quality of SST on the example of e-services, particulary two types of ATMs. Descriptive statistics is used for investigative purposes. Results have made room for a large number of managarial implications and have created space for future investigations.