Competitiveness and adaptability are a priority of every company today. In the process of organizational change, companies go through tectonic internal changes in which many of them find it difficult to cope, especially small companies that do not have a sufficiently developed infrastructure, access to finance and professional leadership. Nevertheless, small businesses have proven to be very flexible due to certain key factors, making it easier to adapt to the process of organizational change. The first part of this final thesis describes the basic features, reasons and specifics of organizational change, phases, models and key factors of organizational change in small businesses and analyzes the sources of resistance and ways to reduce resistance in the process of implementing change. The focus of the paper is to emphasize the value of small enterprises in the economy in order to raise awareness that for small enterprises the process of implementing and managing organizational change is more difficult than for large companies. Empirical research through a questionnaire examined the attitudes of 60 small business employees about the changes introduced by the application of the new business model, and the attitudes of small business owners through an in-depth interview. The survey was conducted at the end of August, and the survey questionnaire was completed by 51 employees. The survey examined employee satisfaction with the change, possible resistance to change, and made comparisons of the existence of possible differences in acceptance or satisfaction with the changes with respect to gender, age, rank or education. The results of the research showed that the respondents are generally satisfied with the introduced changes, and believe that the implemented change coincides with the priorities of the organization. Certainly, there was a certain level of resistance and fear of potential job loss, and respondents responded positively to new tools and methods of work that facilitate daily business and recording results.