Many studies and examples of good practice speak of the positive effects of early intervention, but early intervention has been faced with shortcomings in its implementation since its inception. As the intervention itself encounters problems in its implementation, users and parents/caregivers of early intervention users face problems in the early intervention system. Despite the obstacles that the early intervention system encounters, efforts are being made repeatedly for the availability and implementation of quality early intervention services. Many studies conducted over the years in the world, but also in Croatia, tell us about this. How parents/caregivers deal with the system of early intervention that they desperately need, when the system itself is struggling with certain shortcomings, this research tried to examine. In addition to general data on parents/guardians and the child included in the early intervention system, the experiences, and impressions of parents/guardians about the process of seeking help in the first year and the experiences and impressions during the entire period of dealing with the child's difficulties were examined. The research also evaluated some of the established attitudes in the context of early intervention. The research was conducted with a questionnaire that was created within the project "First step to a happy childhood", which was financed from the IPA program "Development of human resources". The questionnaire was adapted in relation to the specificity of the county where the research was conducted (Lika-Senj County). The research showed that although respondents mostly have positive attitudes towards the system whose services they use for their child, there is a need to improve it. Primarily by increasing the number of specialists and services in the form of early intervention, so that children receive support even before the actual assessment and diagnosis, and to speed up the waiting time for therapeutic procedures, for whose services they currently often have to travel to other counties. Research confirms the need for support for parents/guardians as well.