This thesis examines crisis management in museums and libraries. The introduction highlights the importance of risk management, emphasizing the need for effective crisis management. The content consists of a theoretical review of the relevant literature on crisis management, including strategies for solving crisis situations, the role of the crisis manager and crisis team, the importance of crisis communication and maintaining motivation during crisis situations. Current practices in museums and libraries are analyzed, identifying necessary documents, guidelines and protocols in the context of crisis management. Good examples of the implementation of plans in museums and libraries in Croatia are described. Cases in which crisis situations affected the operations of these institutions and how these situations were resolved are presented. The paper also emphasizes the importance of documentation and digitization in crisis management. Empirical research evaluates the level of preparedness of the museums and libraries of the Krapina-Zagorje County for crisis situations, showing that most institutions do not have formally defined positions for crisis management, that regular training and simulations are rare, and the main obstacles include a lack of resources and training. Employee motivation is essential, but rarely rewarded. Finally, the paper offers recommendations for improving crisis management, including the development of comprehensive crisis plans and fostering cooperation between institutions. The results are expected to contribute to better crisis management, ensuring the protection of cultural heritage and the safety of stakeholders.