Information and communication technologies are part of our everyday life and primarily serve to facilitate and accelerate the way information is exchanged and the way people communicate with others, but they also play a significant role in many other aspects of life such as education, health, and administration. The progress of technology that has taken place in the last 20 years has enabled the widespread use of numerous devices such as smartphones, tablets, and computers but there are still people who encounter obstacles. To reduce those obstacles as much as possible, it is necessary to make digital content accessible to everyone. In this work, the emphasis is placed on people with communication difficulties, it is considered who is included in that group, what their difficulties are and how they can use modern technologies. To get the best possible insight into the possibilities that the mentioned technology offers them, a survey was conducted in which the responders could express their opinion about what is a problem for them and what can help them in solving the problem. Considering the results of the research, it seems that there are certain problems in the use of modern information and communication technology but the majority of respondents can use them unhindered and no matter the obstacles, they consider them very useful. It remains to be seen how the further development of technology will affect the accessibility of content and whether new technologies such as artificial intelligence will bring significant progress and easier communication to people with complex communication needs.