Videoconference communication is becoming an increasingly popular element of the modern information and communication society. Videoconferencing systems have blurred the boundaries of space and time with their technological capabilities. In the coming years, this type of communication will have an increasing influence and become an indispensable part of every individual's daily communication, therefore, in this paper, videoconferencing services are presented more precisely from a technological and socio-scientific point of view. The development of videoconferencing, high definition videoconferencing and joint use of videoconferencing systems are presented. In addition, the quality of videoconferencing services was analyzed and the positive characteristics of the use of these services were presented. Through the analysis of the survey on the quality of videoconferencing services, the conclusion is reached that users of videoconferencing services can become frustrated if other conference participants are not familiar with the application used to hold the conference, but also if the video and sound quality are not good. Also, the design of the application and ease of use are very important.