The ability or skill of communication is one of the basic human traits. Namely, the communication as such is the basis of all interpersonal relationships and is present in all areas of human activity, including the veterinary profession. Changes in the study program of the Faculty of Veterinary Medicine, University of Zagreb, along with constant changes within the profession, emphasize the need of adopting and knowing communication skills. With an extremely high level of public confidence in the veterinary profession, it is necessary to adopt a fundamental skill of communication to successfully establish the relationships with users of veterinary services. The acquisition of new skills and knowledge has the task of better affirmation of the veterinary profession in society and emphasizing the important role of veterinarians in everyday life. The available literature demonstrates that communication and the relationship between staff and service users are extremely important having impact on treatment outcomes. Well-targeted communication affects service satisfaction during treatment and the quality of service provided, as well as the owner/patient's sense of security resulting in a reduction in complaints about the work of veterinarians. A particular challenge in veterinarian communication is how to approach pet owners. A good communicator should recognize the emotional reactions of the owner and know how to maintain a relationship based on understanding, sensitivity, empathy, flexibility and open two-way veterinarian-owner communication. The communication in the veterinary profession requires knowledge, competencies and skills focused on the importance of active listening and processing uttered. The veterinary team consists of a veterinarian, a veterinary technician, a veterinary nurse, an administrator and support staff. Veterinary team is an interdisciplinary team that, as an active participant, directly provides veterinary services and coordinates the entire process of care for animals.