Communication is one of the basic skills in medicine, needed for successful diagnosis, treatment, and for establishing an adequate relationship between the patient and the healthcare professional. Although it has only recently been the subject of scientific study, the importance of communication in the healthcare industry has long been recognized, and recently empirically confirmed. The health professional's communication skills with the patient affect many aspects of treatment, such as patient compliance, seeking a second opinion, need for pharmacotherapy, adherence to medication, as well as the duration, cost and outcome of treatment. Although, being inherent in human nature, communication is taken for granted, by learning how to communicate, by knowing the basic communication channels and how they operate in the communication process, as well as by understanding potential barriers to communication, communication skills can be learned and improve, and consequently improves the quality of work of the nurse / technician. One of the most uncomfortable communication situations is conflict. In a healthcare setting it can have a significant negative impact on patient satisfaction and therefore on the course and outcome of treatment. In this paper, I want to highlight the most important elements of communication from the perspective of the nursing profession, and look at existing research on conflict in nursing practice in the Republic of Croatia.