The study of satisfaction of parents of hospitalized children is important because the assessment of patient satisfaction and the satisfaction of their family members examines the quality of health care. A number of factors can affect patient satisfaction, of which the interpersonal aspect of health care is a fundamental feature to which patients react directly and upon which they create value judgments more crucial to their satisfaction than the assessment of the technical aspects of care. Their experience of the disease and hospitalization is necessary in identifying areas for improvement in the quality of health care. The aim of this study is to assess the level of satisfaction of parents of hospitalized children with their communication with health professionals in the Department of Pediatrics at the Hospital Center Zagreb. The study used a questionnaire which consists of 54 items which examined five aspects of communication with health care providers: the availability and accuracy of information, the attitude of staff towards patients, the ability, knowledge and skills (specific to the profession), working conditions, and attitude towards work obligations in order to assess a more complete perspective on the quality of communication that health professionals have with parents and children, but also with each other, and to include influences the structure of health care can have on the interpersonal aspect of the process of care. The questionnaire was completed by 52 parents. Parents expressed high level of satisfaction with communication with health professionals in all examined aspects of communication. Working conditions which influence the behavior of health care professionals and therefore influence the manner of communication with parents and children, are estimated lowest of all areas of communication with health professionals. By creating better working conditions, health workers are enabled to provide quality health care in both technical and interpersonal terms.