To date, the appointment and distribution of nurses has relied on fixed staff-to-patient ratios. The patient categorization system allows us to determine the actual need of each individual patient for health care, to quantify and convert this need in the time spent in patient care and to determine the exact number of nurses in each ward. In the Republic of Croatia, the system of patient categorization is standardized and it is based on the definition of Virginia Henderson's health care. In 2006, the Croatian Nursing Council drafted a document entitled Classifying Patients into Categories Depending on the Needs for Health Care, which is part of the Nursing List regulated by the already mentioned Nursing Act. Healthcare professionals have a high degree of responsibility towards human life and health. According to the data taken at the palliative department from General Hospital Varaždin - Service for extended treatment and palliative care Novi Marof, work in shifts (three times for eight hours). Faced with the fact that the Palliative Care Department in Novi Marof lacks an adequate number of nurses according to standardization, which significantly affects the psychophysical abilities of employees and organizations in general. The number of beds in palliative care units providing palliative care is a capacity of 89 beds, of which about 80% of patients are in the third and fourth degree of categorization. Nurses often report a shortage of staff for each of the interventions during the shift. In addition, mentioning that they are limited in time and under mental or physical pressure, which makes their work even more difficult. This way of working affects the poor quality of service delivery and encourages the danger for patients to stay during hospitalization. On the other hand, the hospital as an institution does not take additional support measures if one of the nurses/technicians uses GO or sick leave. Also, support is not visible at all with the number of employees on the number of patients who have their own care.