Social exclusion is one of the main subjects of European social policies which has resulted by introduction of new models of work and approaches in the field of social welfare. Just at the beginning of social work, multiple dimensions of social exclusion are taken into account and work is based on individual approach and inclusion of individuals into the life of the community. Individual work focused on the needs of the individual and multidisciplinary work have resulted in the emergence of work models such as case management, care management and person-centered planning approach. Although, the case management model in Croatia came to life only in psychiatry, an integrated approach is increasingly emerging in work in other areas of social care such as care for the elderly and infirm, and in dealing with families with multiple challenges. It is increasingly common in Europe to integrate social services to provide individuals with multiple problems with more effective help and support in coping with them. By integrating social services and employment services, a model of social mentoring has emerged as a solution to the issues of long-term unemployment and social exclusion of beneficiaries of social welfare.