The public health crisis caused by the onset of the COVID-19 pandemic has brought numerous changes to the practice of counseling work. With the entry into force of epidemiological measures aimed at suppressing the virus, face-to-face counseling services were discontinued, which posed a challenge for counselors, but also for users. Telephone counseling and Internet counseling have become alternative solutions to the provision of live counseling services. The aforementioned types of counseling have their advantages and disadvantages, which are presented in the paper together with the general characteristics of the types of counseling. The paper presents examples from the practice of counseling during the pandemic in the Republic of Croatia and abroad, as well as the insights gained by providing counseling services at a distance. The overall situation and the need for quick adaptation to working from home had a great impact on the counselors themselves. Therefore, the end of this paper focused on the description of the counselor's experiences as well as the implementation of remote supervision. All of the above is presented in the paper with the purpose of gaining insight into the provision of counseling services during the current pandemic, as well as incentives to improve the practice of alternative types of live counseling, so that counselors are more empowered to provide these services and ready for some new possible crisis situations.