Trust appears as one of the foundations of interpersonal relationships. Whether there will be trust between two parties or whether distrust will develop depends on each party; about the party that gives its trust and about party that receives that trust. We also achieve trust in political processes. Trust between government and citizen is a complex aspect od modern times that is increasingly analyzed. The paper analyzes trust as one of the important factors for the functioning of social processes and how various obstacles that stan in the way of this relatinship affect citizens' trust in the administration. For this purpose, the changes in levels of trust towards the Government of the Republic of Croatia during one year, a year of great challenges, are shown; a year marked by epidemics and earthquakes. Two segments of good governance are closely related to trust: transparency and openness, which enable the development of a relationship of trust between public authorities and the public. Various studies point to a decline in trust in institutions, whether at the national or international level.