Electronic office operations are one of the most significant reforms and changes that have been introduced in the entire public administration system. Citizens have the opportunity to meet the needs electronically, which are everyday and necessary for functioning in the socio - political society. As the society is continuously progressing and brings with it a number of different proposals and changes, the public administration system should be prepared and ready for all novelties and tasks. Decree on Office Operations 79/07 provides access to state administration bodies, but also ways of acting that are considered to be the basis of a quality relationship between citizens and the administration. It is precisely through such action that trust and security in the efficiency and conduct of the administration is achieved. Based on a simpler model of making personal documents, submitting requests, exercising rights, fulfilling obligations, but also communicating with the management, these are just some of the opportunities that e-business has. The advancement of information and communication technology has made a significant contribution to the implementation of public administration reform in the Republic of Croatia. This has simplified and modernized the work of the administration and its use. This achieved progress and the promise of creating an efficient and professional public administration in the Republic of Croatia. Such actions and actions achieve the connection and cooperation of all parts of the public administration. This achieves uniqueness, transparency of all services, better living conditions and increasingly significant social changes. With the support and needs of citizens, e-business is on a good path of full development. Agreeing to changes and innovations in life is certainly a big step forward in accepting and implementing reforms.