The great number of patients are unsatisfied with some kind of medical approach. Mostly they think that the doctor has not been sufficiently dedicated and has no understanding of their needs. Mainly, the result of dissatisfaction is poor communication. Through this graduate thesis it is sought to gain insight into the possibility of influence of public relations on the relations between the doctor (and other medical personnel) and the patient. Proper communication plays a major role in diagnosing and treating the disease. This paper uses expert literature to confirm that public relations can have a positive effect on the relations between a doctor and a patient. Apart from the professional literature, additional studies have been confirmed. The results of the questionnaire survey point to the necessarily improve communication between the doctor and the patient. Additionally, the paper presents a method of deep interviews with four specialist doctors and one general practitioner. With the help of the results, guidance has been obtained that not only is it necessary to invest in communicating with the patient, but also internally with in the organization and the professional team. Permanent education of physicians and medical staff, recruitment of public relations experts to health care facilities, patient information, etc. are just some of the solutions. As long as doctors do not have access to patients as per "clients" there will be dissatisfaction.