Technological development of society has a significant impact on democratic processes because information and communication technologies offer a number of possibilities for more active participation of its citizens. States are increasing the use of tools of e-government in order to give easy access to information and to provide different services. Information policies also play an important role in creating a democratic society. They include various laws and practices dealing with creation, use, storage and circulation of data and information. In these processes libraries serve as key points/places which allow free access to government information, services and programmes. This paper speaks about the role od libraries in creating e-democracy. The theoretical part of the paper shows a rewiev of disposable references and texts about information policies in general, about creating national information policies as well as the role that libraries have in those processes. Furthermore, it explains some basic expressions related to e-democracy, e-government and e-participation and highlights major problems which occur in the process of creating a truly democratic society. These are in the first place digital divide, Internet activities surveillance, privacy protection, and spread of misinformation through social media. It also points out the significance of libraries in bridging the digital gap as well as in improving the information literacy of citizens. It lists the examples of good practices in libraries in Croatia and all over the world. The research part of the paper studies and analyses to which extent have public libraries in Croatia implemented services offered in project e-Citizen, as well as programmes and services which promote information literacy.