State or public administration means regular activities performed by the state, is civil servants, employees and other employees in it. A more efficient public administration primarily increases the satisfaction of citizens who more easily, quickly and easily meet their rights and fulfill their obligations. As a result, states have begun to turn to the introduction of e-government. In addition to the analysis of the possibilities of digitalization of public administration, the paper will also talk about civil servants and employees employed in state and public administration bodies, as well as their skills needed to perform e-government tasks. As modernization is important in all structures of life, so it is in public administration. For this reason, the paper will mention the importance of modernization of public administration both in the world and in the Republic of Croatia (RH) and the results of the introduction of new working methods using the form of e-government. Although the European Union is a political, economic entity, each member state has its own organization and manner of performing public administration tasks. Therefore, it is important that each country defines its own e-government system according to its needs and citizens. Furthermore, following the crisis caused by the Covid-19 pandemic, the Recovery and Resilience Plan for 2021-2026 was adopted. The public administration found itself in the mentioned plan, and talks about how to bring it even closer to the citizens through information technologies.