With this final work is pointed out the importance of Financial agency, its processes and first of all mission and vision. With this name, Financial agency affect since January 2002, but has had a semi-centennial business tradition. It succeeded the Institute for Payment Transactions, or even older Social Accounting. Financial Agency as one of the largest Croatian company performs transportation of cash, payment transactions and provide information related to operations and providing electronic services. Fina is state-owned, but operates on the principle of market. Its achieved success in business with the banks, the Croatian National Bank and numerous business systems and other subjects. Fina is a partner country in the field of public finance which has implemented several comprehensive and key projects. It also had an important role in the operational preparation and implementation of two major reforms: the payment system and the pension system. Thanks to the tradition of the market environment in which it operates, Fina in 2006 adopted the vision and mission and organizational values, which were then the foundation of its business. Vision of the Fina is based on the belief that it will become generally accepted Croatian provider of financial, administrative and information-communication services fulfilling customer requirements. Its users , Fina allows use of electronic services and acommodation and perform different kind of transaction which provides only one. Mission of Financial Agency is characterising by offer of individualized financial and administrative services regardless of their size. To each client is given equal doses of attention because it is a known fact that in Financial agency little things mean a lot.