Communication means to convey something to someone, to be in relationship and to connect. It means infromation transfer from speaker to interlocutor and it is characterized as quality if the message or information transfer carried out without any interferences and with completely understanding. According to the role of language the forms of communication are divided on verbal and nonverbal communication. First of all, it is necessary to know that the separation of verbal and nonverbal behavior in two individual wholes is practically impossible. The most understandable messages are often those which are transfered with words and with certain human hand gestures, mimics of the body and similarly. The nonverbal communication is indispensable in order that messages and information can be transfered to the highest quality in every aspect of life and it includes business aspect, too. It is important to emphasize that the written business communication is a part of the nonverbal communication and in combination they have great power and importance during the business decision-making. The written business communication represents writing in which the medium of message transmission are written words and it is being implemented within the company or between the company and environment. The written communication often can be performed in a paper or electronic form and it makes 70% of the communication. From all of the above, it is possible to conclude that the nonverbal communication has a big role during collecting feedback in business organizations that are significant for managament and making quality business decisions.