This paper presents the results of the research beneficiaries perspective on the effectiveness of the program Helpers in the family. The program was conducted by Ambidekster club in collaboration with the Social care centre within the project Together we can do more - individual in focus. It is intended for the strengthening of families with children who are faced with intense risk in upbringing and family functioning. The goal of the research is to examine expectations, potential gains, weaknesses of the program and recommendations for its improvement. The purpose of the research is to evaluate the program, create guidelines to improve existing and create new programs for families. This program included 22 families, and with 20 families were conducted semi-structured (group and individual) interviews. Data obtained through interviews were analyzed with qualitative thematic analysis. Themes that emerged from the qualitative analysis are: reasons for inclusion families in the program, the expectations of the program, both positive and negative experience of the program, the weaknesses of the program and proposals for its improvement. In relation to the theme reasons for inclusion families in the program it is possible to conclude that multi - problem families were targeted with this program. In relation to the topic of the expectations of the program there is a continuum from low to high expectations, mostly related to previous experiences with experts. The positive experience of the program contribute to very clear characteristics and elements of effective programs such as competent and interested experts, availability of experts, clear structure and appropriate methods, focus on users needs and utility of the program for participants. The negative experience of the program appears as an isolated perspective through unfulfilled expectations and dissatisfaction with the effects of the program. As a weakness of the program participants recognize the non-inclusion of all, particularly the risky family members and the short duration of the program. Almost all participants dissatisfaction with duration and intensity of the program associate with the fear of their own incompetence and return of the problems. The resulting proposals for improvement are extended duration of the program and the inclusion of people from the wider social network. Analysing data researcher recognizes the need for better informing future participants about the program, but also more participatory work with families in order to better understanding the program and their own role in it.